Frequently Asked Questions

Everything you need to know about shopping with Levi’s® Australia.

How long does shipping take within Australia?

Standard delivery typically takes 3-7 business days, while Express shipping takes 1-3 business days depending on your location. Please note that regional areas may experience slightly longer wait times.

What is your return policy?

We offer a 30-day return policy for all items purchased online, provided they are in their original condition with tags attached. Returns can be processed via mail or at any standalone Levi’s® Australia retail store.

How do I find my perfect fit?

We provide a comprehensive Size Guide on every product page. If you are between sizes, we generally recommend sizing up for our 100% cotton denim and staying true to size for styles with added stretch.

Do you offer Click & Collect?

Yes, Click & Collect is available at participating Levi’s® stores across Australia. Simply select the 'Store Pickup' option at checkout to see availability in your area.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Buy Now Pay Later services including Afterpay and Zip.

How should I care for my Levi’s® denim?

To maintain the longevity and color of your denim, we recommend washing sparingly. When necessary, wash inside out in cold water and line dry to prevent shrinking and fading.